Shipping policy
Shipping Information
Free U.S. shipping on orders $100+. Estimated U.S. delivery is 3–7 business days via USPS, including processing. Faster shipping options are available at checkout for an added cost. Please allow for slightly longer processing during the holidays. Thank you for your patience!
Shipping:
- Free U.S. shipping on orders $100+: 3–7 business days via USPS, including processing
- International shipping via DHL: 7–12 business days, including processing. Duties, taxes, and customs fees may apply. All international orders are final sale.
Returns:
Returns and exchanges are accepted within 14 days of delivery for eligible U.S. orders. Email hello@myaleph.com with your reason, details, and photos (we reply within 48 hours), or submit your request through your account. Refunds are processed in 5–7 business days. Sale items are final sale. For more information about our Return & Exchange Policy, please visit our Refund & Exchange Policy or reach out to our team at hello@myaleph.com
MyAleph Shipping Policy
Shipping and Delivery:
All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched and which contains the relevant tracking number (the “Order Confirmation”). The Order Confirmation will also list each Product being dispatched and the final price (inclusive of taxes and handling charges).
MyAleph will ship your Product(s) to the designated address in the United States for free on orders of $100 or more. You are responsible for all shipping fees associated with international shipping. Please note that MyAleph does not refund your cost of returning the Product(s) to us. Accordingly, we do not pay any customs fees and cannot be held liable if you fail to pay those fees. Please read our Refunds and Return Policy for more information. For international shipping, i.e., shipping of Product(s) outside the United States, the Product(s) may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.), which are the responsibility of the customer receiving the Order. These fees are not under MyAleph’s control. Accordingly, we do not pay any custom fees and cannot be held liable if you fail to pay those fees. As we are unable to estimate such fees, we advise you to contact your local authorities or customs office for detailed information prior to making a purchase outside of the United States.
The purchased Products will be shipped out only after we receive your payment in full. If we do not receive your payment in full, we can delay or refuse dispatching the Products without liability to you.
MyAleph is not responsible for carrier delays, lost packages, stolen packages, misdelivery, customs delays, or other delivery issues once the Order has been transferred to the shipping carrier, except as otherwise required by applicable law. Delivery dates are indicated as accurately as possible but are subject to variations due to availability and transportation methods. Late deliveries do not render MyAleph accountable for the payment of damages, nor permit the cancellation in whole or in part of pending Orders.
Your Order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.
Any failure to deliver or a delivery exceeding thirty (30) business days from the shipment date or any discrepancy between ordered and delivered products should be promptly reported to customer service by emailing hello@myaleph.com
The Product(s) ordered will be at your risk from the time you receive the Product(s). Ownership of the Product(s) ordered will also pass to you upon your receipt of the Product(s), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.