Our Returns, Refunds, and Exchanges Policy

RETURNS + EXCHANGES

We want you to feel confident ordering from MyAleph.

Returns and exchanges are accepted within 14 days of delivery for eligible U.S. orders
Items must be unworn and returned in original packaging
Final sale items and gift cards are not eligible

Returns & Exchanges

What items are eligible for return or exchange? What items are eligible for return or exchange?

Returns and exchanges are accepted within 14 days of delivery for eligible U.S. orders. Items must be unworn and returned in original packaging. Final sale items and gift cards are not eligible.

How do I start a return or exchange? How do I start a return or exchange?

Email info@myaleph.com with your order number and request. Once approved, we’ll guide you through the next steps.

When will I receive my refund? When will I receive my refund?

Refunds are processed once your return is received and inspected. Timing may vary depending on your payment provider.

Return Shipping

Do you provide return labels? Do you provide return labels?

At this time, return shipping is arranged by the customer for approved returns and exchanges. Once your request is approved, we’ll guide you through the process.

Order Issues

What if something is wrong with my item? What if something is wrong with my item?

If your item arrives damaged or incorrect, contact us and we’ll make it right.

What if my package is marked delivered but I didn’t receive it? What if my package is marked delivered but I didn’t receive it?

If your package is marked as delivered but you’re unable to locate it, reach out to us and we’ll help investigate with the carrier.

International Orders

Can I return an international order? Can I return an international order?

At this time, international orders are final sale.

For a comprehensive overview of our return and exchange policy, please refer to the detailed information provided here.