Returns and exchanges are accepted within 14 days of delivery for eligible U.S. orders.

Items must be unworn, unused, and returned in their original packaging with all included accessories, tags, cards, and any free items sent with the order. Final sale items and gift cards are not eligible..

We may request a clear photo of the item and the reason for the return before approval.

You can start your return or exchange through your customer profile or by emailing hello@myaleph.com with your order number and request.

Once your request is reviewed and approved, we’ll send the return mailing instructions and next steps. Please wait for approval before sending any items back.

Yes, eligible U.S. orders may be exchanged within 14 days of delivery once approved. Exchanges are subject to product availability and may be exchanged one time.

Customers are responsible for return shipping. Once your return is received and inspected, your replacement item will typically ship within 3–5 business days.

Refunds are processed once your return is received and inspected. Refunds are issued to the original payment method and timing may vary depending on your bank.

If a discount was used, your refund will reflect the amount paid at checkout.

At this time, customers are responsible for return shipping on approved returns and exchanges. Once your request is approved, we’ll send the return mailing instructions and guide you through the next steps.

Yes. We recommend using a trackable shipping method, as MyAleph is not responsible for returns lost in transit.

If your item arrives damaged or incorrect, please contact us at hello@myaleph.com with your order number and a clear photo of the item and packaging. We’ll review it and help with the next steps.

If your package is marked as delivered but you’re unable to locate it, please check with your local carrier, neighbors, building, or mailroom first.

If you still can’t find it, contact us at hello@myaleph.com with your order number and we’ll help guide you through the next steps and claims process.

At this time, all international orders are final sale and are not eligible for return, exchange, or refund.