To keep your phone charm, necklaces, and bracelets in top shape, follow our care guide here.

Our jewelry is water-resistant, not waterproof. It can handle everyday moisture like handwashing or light rain, but we recommend removing it before swimming, showering, or using hot tubs, and avoiding harsh chemicals. Cord-based styles like the Lola Cord Necklace should be kept dry.

Our MyAleph phone charms are designed to fit most phone models and cases, allowing charging without removal.

Follow these simple steps to securely attach your phone charm [Click here].

Not all products are eligible for promotions. Eligibility may vary by sale or offer, and some items may be marked as final sale. Final sale items are not eligible for returns or exchanges.

From time to time, we may offer a welcome promotion for first-time customers who have not previously placed an order. When available, offers are sent via email after signing up.

If you do not see an email:

• Please check your spam or promotions folder
  
• If you still don’t receive it, contact us at hello@myaleph.com and our team can assist

No. Promotions and discount codes cannot be combined with other offers.

Yes. Every MyAleph piece arrives in our signature jewelry box or pouch, ready to give as-is.

You can also add at checkout:

• Special Gift Note ($3) — a handwritten message on a MyAleph note card, placed inside the package for a seamless unboxing moment. Perfect for birthdays, holidays, anniversaries, and special surprises.
• Gift wrap ($5) — a MyAleph gift bag with silk tissue papers, wrapped and ready to hand over.

Not sure which piece they'll fall for? The MyAleph Digital Gift Card is available from $50 to $500 and is delivered by email.

We aim to ship all orders within 1–3 business days. During peak times, it may take up to 5 days to process your order.

Shipping options:

• Standard U.S. Shipping – Free on orders over $100 → Arrives in 3–7 business days via USPS, including processing

• Expedited Shipping – Available at checkout for an additional fee

• International Shipping – Estimated 7–12 business days, including processing (timing varies by location)

After your order is shipped, you’ll receive an email with a tracking link.

Yes! We proudly offer a wide variety of international shipping options. Please note that international shipping costs are at the customer's expense.

If you’re located in an area we currently do not ship to, feel free to reach out at hello@myaleph.com.

Customers outside the United States are responsible for covering any duties and taxes associated with their delivery.

Promptly report any delivery issues, discrepancies, or deliveries exceeding 30 business days by contacting customer service at hello@myaleph.com.

International customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are determined by local customs authorities and are not included in the item price or shipping cost.

If customs or duties are not paid, the carrier may refuse delivery and return the package to us.

We accept returns on all jewelry items within 14 days from the date of delivery.

To be eligible for a return, please make sure that the item is in its unused, original condition, with all tags and packaging intact.

Currently, we’re only able to process returns and refunds for orders within the United States. We appreciate your understanding and are here to help with any other questions you might have.

For more details visit our returns & exchanges page and contact us at hello@myaleph.com.

We want you to love your purchase, but if you need to make a return, we’re happy to assist. Please follow the steps below to ensure a smooth return process.

How to Start Your Return:

1. Email us at hello@myaleph.com with your contact information and order number.
2. Attach a clear product photo and include a brief description of your reason for return, exchange, or refund.
3. Pack your item securely in its original packaging, including all items that came with your order (wristlet card, jewelry box, or any included accessories). Products must be in new and unused condition, or in the condition received if damaged during delivery.
4. Once we review your request, we’ll provide the return shipping address and next steps.
5. Send us the tracking number once your return is on its way so we can monitor its arrival.
6. Once we receive your return, please allow 1–3 business days for us to inspect and process it. Your refund is then issued to the original form of payment. How quickly it appears in your account depends on your bank — typically 3–5 business days.

In certain situations, we may offer a one-time replacement at our discretion to help resolve an issue and ensure a positive experience.

If a replacement is provided, it is considered a final offer and is not eligible for returns, refunds, or future replacements.

We recommend following all care instructions to ensure the longevity of your piece.

Currently, we only process returns and refunds for orders within the United States. We appreciate your understanding.

Our straps are meticulously crafted with semi-precious stones and durable nylon string, combining strength and elegance. While remarkably durable, they require careful handling to ensure their longevity. Click here for more information.

We offer a 14 day warranty for structural issues with the strap. For more information, visit our returns and exchange policy.

Our pieces feature 18K gold-plated, 9K solid gold, silver plated charms, and genuine quartz gemstone beads. Please see individual product descriptions for specifics.

Each MyAleph piece is thoughtfully designed with style, function, and energy in mind. Below are the general size and weight details:

• Bracelets – 6.5 inches, ~2 oz
• Necklaces – 15.5–17 inches, ~1.7 oz
• Classic Leah Phone Charm – 11 inches / 28 cm, ~1.6 oz
• Mini Phone Charm – 17–19 cm, compact hand-held design, not wrist-worn
• Bag Charms – 11–12.6 inches / 28–32 cm, ~2 oz
• Belly Chain – 28–35 inches with extender for adjustable fit, ~1.5 oz
• Men’s Bracelets – 7–8 inches depending on size selection, ~2–3 oz
• Men’s Wraps – 20–22 inches as a necklace wrap; adjustable when worn as a bracelet, ~3 oz

For more detailed product dimensions, feel free to reach out to us.

• Bracelets – Stack, mix, or wear solo! Crafted with energy-infused stones to complement your style and intention.
• Necklaces – Adjustable for layering or statement wear, infused with gemstone energy properties to refine your everyday look.
• Wristlets – A functional phone wristlet designed to secure your phone, keys, or wallet with hands-free ease.
• Mini Wristlets – A grab-and-go strap for keeping essentials close. Not designed to fit around the wrist but to attach to your phone or accessories.
• Bag Charms – A stylish accent to your bag, purse, or keyring, featuring meaningful energy stones for an added touch of intention.

For any further questions, feel free to contact us—we’re happy to help!

Due to the limited nature of our collections, some items may sell out quickly.

Sign up for notifications to be informed when they become available again. Pre-orders are not currently offered.

For customer care, press, or wholesale inquiries, please click here to fill out our contact form or simply email us at hello@myaleph.com.